Medical emergencies:

Call 9-1-1

Call 9-1-1 if you or someone you are with needs help now or may be a danger to themself or someone else

Non-Crisis (Business) Information

Phone Number

(708) 449-4901 (TTY:711)

Hours of Operation

The CARES Crisis Line agents are always available to answer crisis calls.

Our business office is available Monday through Friday from 9am to 5pm.

When should I call the non-crisis / business line at CARES?

You should call the non-crisis, or business line at CARES when you need to:

  • File a complaint
  • Verify eligibility
  • Confirm an RIN number
  • Request a SASS extension
  • Update contact information for a provider in the CARES system

How do I contact the designated MCR provider in my area?

Designated mobile crisis response providers, their service areas and contact information are posted on Illinois’ Department of Healthcare and Family Services (HFS) website.

How can I find community resources myself?

To find resources for yourself or someone else – any place in Illinois – we recommend SPIDER.

SPIDER is a FREE online database with detailed information on over 1,700 social service agencies, 4,200 programs and 23,000 services all over Illinois.